Privacy Policy 

Effective Date: April 3, 2025

At Firstview Smart Solution, accessible through Customer Care Firstview, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and engage with our services.

1. Information We Collect

When you interact with our website or request our services, we may collect the following personal information:

  • Name: To identify you and provide personalized service.

  • Phone Number: To contact you for service-related matters, including confirming appointments or following up after service.

  • Address: To dispatch our technicians to your location for appliance repairs.

  • Service Details: Information about the appliance you need repaired, including the type (LED TV, Washing Machine, Microwave Oven, AC), brand, model, and any issues you are experiencing.

This information is collected only to ensure we provide you with the best service possible.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Service Requests: To schedule appointments and assign the appropriate technician for appliance repairs.

  • Communication: To provide you with updates on your service request, confirm appointments, or address any issues with your service.

  • Advertising: We advertise our services via Google Ads to reach customers in Bangalore. We do not use personal data for marketing purposes beyond our advertising efforts.

  • Improving Services: We may use aggregated data to improve our services and make them more efficient.

3. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of these third-party websites before providing any personal information.

4. Cookies

We do not use cookies on our website, and we do not collect any tracking data related to your browsing activities. The only data we collect is what you provide when you request our services.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access or disclosure. However, please understand that no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist in completing the services you requested, such as payment processors or service providers involved in appliance repairs. These third parties are obligated to protect your information and only use it for the purposes necessary to perform their services for us.

7. Your Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If we make any changes to this policy, we will update the date at the top of this page. Any revisions will take effect immediately upon posting.

8. Your Rights

You have the right to access, correct, or request the deletion of your personal data. If you wish to exercise any of these rights, please contact us at the details provided below.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Firstview Smart Solution
Ground Floor, No.17 Property No 86, Kadugonahalli, Shaheen Taj,
17th Cross, Bengaluru, Bengaluru Urban, Karnataka, 560045.
Phone: +918050042864

10. Note on Images

All images displayed on this website (Customer Care Firstview) are for representation purposes only and may not accurately reflect the actual products or services provided. For more detailed information about our services and appliance repairs, please contact Firstview Smart Solution directly.

11. Copyright Notice

All product names, brand names, logos, and trademarks™ mentioned on this website (Customer Care Firstview) are the property of their respective owners. These trademarks are used for informational purposes only and do not imply any endorsement or association with Firstview Smart Solution or its services.

12. Disclaimer

Firstview Smart Solution, through the website Customer Care Firstview, is an independent service provider offering appliance repair services. All service calls and repairs are conducted by our skilled technicians. We are not authorized, affiliated with, or endorsed by any specific brand or manufacturer for the repair services we provide. Our services are available for various home appliances, including LED TVs, Washing Machines, Microwave Ovens, and ACs, irrespective of brand.

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