Terms and Conditions
Effective Date: April 3, 2025
Welcome to Firstview Smart Solution through our website Customer Care Firstview. These terms and conditions govern your use of our website and services. By accessing or using the services provided by Firstview Smart Solution, you agree to comply with and be bound by these terms.
1. General Information
Firstview Smart Solution is an independent service provider offering appliance repair services. We specialize in LED TV repair, Washing Machine repair, Microwave Oven repair, and AC repair. All repairs are carried out by our skilled technicians, and services are provided through our website, Customer Care Firstview.
2. Service Availability
Our services are available in Bangalore, and we aim to provide quality repair services for your home appliances at competitive prices. Availability may vary based on location and the type of service requested.
3. Service Request Process
To request a service, you may contact us via our website or call us at +918050042864. By submitting a service request, you authorize us to send a technician to your location to inspect and repair the appliance. After an inspection, you will be provided with a quote before any repair work is conducted.
4. Fees and Charges
Inspection Charges: An inspection fee of ₹299 will be charged for visiting your premises and diagnosing the issue with your appliance. This charge will be collected upon the technician’s visit.
Repair Charges: Once the diagnosis is complete, a quote for the repair service will be provided. The repair charge will depend on the appliance issue and the required parts.
Consent for Charges: By agreeing to the service, you consent to the charges mentioned and authorize us to proceed with the repair once the terms are agreed upon.
5. Warranty
Warranty on Services: We provide a warranty for the repair services rendered, which will be specified based on the type of service and parts used. Please retain the receipt and service details for warranty claims.
Exclusions: Warranty does not cover damages caused by improper usage, accidents, or failure to follow the manufacturer’s guidelines.
6. Service Limitations
While we strive to offer reliable and high-quality repair services, we cannot guarantee that all appliances can be repaired. In some cases, repairs may not be possible due to the condition of the appliance or the availability of replacement parts. In such cases, we will inform you before proceeding with any further work.
7. Customer Responsibilities
Accurate Information: You agree to provide accurate information about the appliance requiring repair, including the brand, model, and issue.
Access to Appliance: You agree to provide access to the appliance being serviced and ensure that it is in a safe condition for our technicians to work on.
Compliance with Laws: You agree to comply with all applicable laws and regulations while using our services.
8. Privacy and Data Protection
By using our services, you consent to the collection and use of your personal information as outlined in our Privacy Policy. We respect your privacy and ensure that your personal details are only used for the purpose of providing our services.
9. Advertising
We advertise our services through Google Ads. However, we do not share your personal information with third-party advertisers, and we do not collect cookies for advertising purposes on our website.
10. Third-Party Links
Our website may contain links to third-party websites or services. Please note that we do not control these third-party sites and are not responsible for their content or privacy practices. We encourage you to review the terms and privacy policies of any third-party websites you visit.
11. Intellectual Property
All content, including but not limited to text, graphics, images, logos, and trademarks on our website Customer Care Firstview, is the property of Firstview Smart Solution or its respective owners. Unauthorized use of these materials is prohibited.
12. Limitation of Liability
No Liability for Damages: Firstview Smart Solution is not liable for any damages, including indirect, incidental, or consequential damages, arising out of the use or inability to use our services.
Service Limitation: We are not responsible for any issues arising after the completion of the repair if they are outside the scope of the service provided or caused by customer misuse.
13. Indemnification
You agree to indemnify and hold harmless Firstview Smart Solution and its employees, officers, and agents from any claims, damages, liabilities, and expenses (including legal fees) arising from your use of our services or any violation of these terms.
14. Modifications
Firstview Smart Solution reserves the right to modify, update, or change these terms and conditions at any time. Any changes will be posted on our website with an updated effective date. By continuing to use our services, you agree to the revised terms.
15. Governing Law
These terms and conditions are governed by the laws of India. Any disputes arising from the use of our services will be resolved under the jurisdiction of Bengaluru, Karnataka.
16. Termination
We reserve the right to suspend or terminate access to our services at any time, without notice, for any reason, including if we believe you have violated these terms.
17. Contact Information
If you have any questions or concerns regarding these terms and conditions or our services, please contact us at:
Firstview Smart Solution
Ground Floor, No.17 Property No 86, Kadugonahalli, Shaheen Taj,
17th Cross, Bengaluru, Bengaluru Urban, Karnataka, 560045.
Phone: +918050042864
By using our website or services, you agree to the terms and conditions outlined above. We encourage you to review these terms periodically for any changes.